Hospitality and venues
AI agents for hospitality businesses, with your staff still in charge.
Where agents help
Four jobs your team does every day.
Guest messages, answered from your own facts
The agent drafts replies to guest emails and messages from your real rooms, menus, prices, and schedules. Staff approve them, and routine questions you mark as safe can be answered automatically.
Website updates by asking
"Change tonight's specials" or "add a Saturday dive at 7 am" becomes a preview that a manager approves. No logins, no page builders, no waiting for a developer.
Booking changes prepared, not guessed
The agent gathers what is needed for a change or cancellation and prepares it in your booking tool. A person confirms it before the guest hears anything.
Answers for your own staff
New staff ask the agent how things are done here, and it answers from your procedures, menus, and policies instead of interrupting the manager.
Why now
Most of the industry has started. Few have it working.
98% vs 32%
of hotel owners have started using AI, but only 32% have it embedded across most of their operations.
73%
of those owners say they feel overwhelmed and unsure where to start; 40% name integration with existing systems as a barrier.
Over half
of tour and activity operators do not use a booking system at all.
Experience
Built and run in real venues.
Dive resort (client name withheld)
An agent-operated website for a dive resort
The decision
Let AI agents read the site and propose changes, but make every change a preview that a person approves in the CMS before it goes live.
Read the case studyDailyPress membership platforms
Multi-venue membership API and integration engineering
The decision
Put each venue's gaming and point-of-sale provider behind its own adapter, so the core membership product stays the same at every venue.
Read the case studyThe rules
Your guests only ever hear what your team approves.
- 01
A person approves what matters
Agents draft. Someone on your team approves anything customer-facing or irreversible.
- 02
Every action is logged
A plain-language record of what each agent did, when, and why, that an owner can read.
- 03
Everything can be undone
Changes go through previews and versions, so there is always a way back.
- 04
I answer for it
A monthly report, agreed response times, and one person to call when something is wrong.
See where agents fit in your venue.
The AI Operations Audit maps your guest, website, and booking workflows in ten business days and ranks what to automate first. USD 1,500, credited against the build.